Q1. What is SATVIK e‑Puja?
A: SATVIK e‑Puja is a live, personalized online puja service performed by certified Vedic pandits at sacred locations like Haridwar, Delhi, or as guided remotely at your home.

Q2. Who performs the puja?
A: All pujas are conducted by experienced, certified Vedic pandits selected and trained by the SATVIK team.

Q3. Is the puja performed in my name?
A: Yes. Your puja is done using your full name, gotra, and sankalp (purpose) — just as it would be in a traditional offline ritual.

Q4. Can I watch the puja live?
A: Yes. Every SATVIK e‑Puja is streamed live via Zoom or Google Meet. You'll receive a link after booking.

Q5. What if I miss the live stream?
A: We can provide a recorded video of the puja on request (only for Fully e‑Puja service).

🔱 BOOKING & CUSTOMIZATION

Q6. Can I choose a specific date and time for my puja?
A: Yes. You can choose your preferred date during booking. Timings are subject to pandit availability and muhurtam.

Q7. Can I consult a pandit before booking?
A: Yes. You can book a pre-puja consultation for ₹1100. If you confirm the puja afterward, this fee is adjusted.

Q8. Can I choose the location of the puja?
A: Yes. For Fully e‑Puja, you can choose sacred places like Haridwar, Banaras Ghat, Gaya, or Delhi. If not selected, the default is Delhi or Sanauli Yamuna Ghat. Location choice is not applicable for Guided Home Puja.

🏠 REMOTE GUIDED HOME PUJA QUESTIONS

Q9. What is Remote Guided Home Puja?
A: In this format, SATVIK sends a complete puja kit to your address, and our pandit guides you step-by-step via live video call while you perform the rituals at home.

Q10. Do I need to arrange samagri or other items?
A: No. We send all necessary items including samagri, kalash, ghee, diya, flowers, fruits (dry/fresh), red cloth, coconut, etc.

Q11. What kind of rituals can I do at home?
A: You can do Griha Pravesh, Dosh Nivaran, Satyanarayan Katha, Jaap, Anushthan, Birthday Puja, and more — all with guidance.

Q12. Can more than one person attend the guided puja at home?
A: Yes. Your entire family can participate, and the pandit will guide each step clearly.

🕉️ FULLY e‑PUJA (REMOTE PERFORMED) QUESTIONS

Q13. What happens in Fully e‑Puja?
A: Our pandits perform the entire ritual on your behalf at a sacred location. You attend live via video, and we courier prasad and a certificate after the puja.

Q14. What if I can't be present for the puja live?
A: You can request a video recording or receive a detailed report with images, prasad, and a certificate.

Q15. Is my presence mandatory for the puja to be valid?
A: No. The sankalp is taken on your behalf using your name and details — as done in traditional remote sankalpa pujas.

🎁 DELIVERY & FOLLOW-UP

Q16. What will I receive after the puja?
A: You’ll receive sacred prasad and a completion certificate. In some cases, mantra count (for jaap), photos, or videos can also be shared.

Q17. Where do you ship prasad and kits?
A: We ship across India and to major countries including the USA, UK, Canada, Australia, UAE, and more.

Q18. How long does delivery take?
A: Samagri kits are shipped 3–5 days before the puja. Prasad and certificates are dispatched within 2–4 days after puja completion.

💬 SUPPORT & CANCELLATION

Q19. Can I cancel or reschedule my puja?

A: Yes, cancellation or rescheduling is possible, but certain conditions and charges apply:

• For Standard Locations (e.g., Delhi or Sanauli Ghat):
  Cancellations must be requested at least 5 days before the puja date. A 5% cancellation fee on the total booking amount will be deducted.

• For Custom Locations (e.g., Haridwar, Banaras, etc.):
  Cancellations are subject to deductions for travel, accommodation, and ticket bookings made for pandit ji and the support team, in addition to the 5% cancellation fee.

• For Remote Guided Home Puja:
  If the samagri kit has already been couriered, the cost of samagri plus shipping charges will be deducted, along with the 5% cancellation fee.

Please note: Rescheduling may also involve additional charges if bookings or kits have already been prepared or shipped.

Q20. What if I have more questions after booking?
A: You can contact our support team anytime, or speak to your assigned pandit before the puja via WhatsApp or call.

India's No 1 and Most Authentic Website to Book Online Puja Website. Book Online Pooja and Pandit.

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