Your Seva, Our Sincere Effort

Serving beings with devotion is a powerful act of compassion. At Satvik, we ensure that every Seva or Daan you perform—be it for a cow, crow, fish, dog, or even ants—is carried out with sincerity, purity, and personalized intention.

Here’s how the process unfolds:

1. Choose the Seva You Wish to Perform
Browse through our offerings and select the Seva that aligns with your spiritual purpose, ancestral duties, or compassionate act.

2. Submit Your Details
During checkout, you will be prompted to share your Name, Sankalpa (intention), birth details, and any specific instructions or requests. If known, you can also provide your Gotra, Nakshatra, and Rashi.

3. We Schedule the Seva at an Auspicious Time
As soon as your order is confirmed, our team consults the Panchang to find the most auspicious time for your Seva. Each Seva is performed individually—never clubbed with others.

4. Receive Confirmation & Instructions
Within 12 hours of your booking, we will email you:
-Scheduled date and time for your Seva
-Instructions on how you can spiritually participate from home
-Optional Zoom details if you wish to witness the Sankalpa
-Guidelines on simple items you can keep during your prayer
-Dietary suggestions, if applicable, for the day of the Seva
-Option to email us a photo (to be kept during the ritual)

5. Personalized Seva Performed with Care
On the selected day, your Seva will be performed exactly as per Vedic or traditional norms, with your name and intention invoked during the offering.

6. Get Updates and Media Proof
After the Seva is completed, we will send you photos/videos via email or WhatsApp. For multi-day Sevas, you’ll receive daily updates.

7. Feel Connected, Spiritually Empowered
Your kind act becomes a bridge of compassion. Whether it's feeding a dog or offering grains to ants, the Seva not only uplifts those beings—it purifies your karmas and invokes divine blessings.

Shipping Policy – ePuja by SATVIK

Thank you for choosing ePuja by SATVIK. We are committed to delivering your spiritual services and puja products with care, respect, and on-time performance. This Shipping Policy explains how we handle both non-tangible ritual services and physical product shipments.

If you have any queries, reach out via:

📞 Call/WhatsApp: +91 9861743000
🕒 Monday–Saturday | 10:00 AM – 6:00 PM IST
📧 Email: support@satvikstore.in

🛕 Shipping of Ritual Services & Offerings

1. Non-Tangible Services (ePuja, Jeev Seva, Brahmin Bhoj, Bhandara, etc.)

These services are spiritual in nature and performed either on your behalf or with your participation online.

• No physical shipment is involved unless specified (e.g. Prasad).
• Live or recorded ritual access is shared via WhatsApp/email.
• Puja reports, photos, and videos (if part of your service) are sent digitally.

2. Shipping of Prasad & Certificates (If Applicable)

If your puja or seva includes prasad, energized items, or certificates, they will be shipped to the address you provide.

Dispatch Time: Within 48–72 hours after ritual performance
Delivery Timeline:

• India: 3–7 business days
• International: 10–21 business days (subject to customs)
  Courier Partners: India Post, DTDC, Delhivery, DHL, FedEx, etc.

📦 Shipping of Products (Idols, Rudraksha, Samagri, Puja Kits, etc.)

We ship physical products like spiritual items, malas, kits, and décor across India and globally.

Order Processing Time

• Orders placed before 12 PM (Mon–Sat) are dispatched same day.
• Orders after 12 PM are dispatched next business day.
• Orders placed on Sundays/public holidays are processed on the next working day.

🇮🇳 Domestic Shipping (India)

• Delivery Time: 3–5 working days depending on your location
• Free shipping on orders above ₹299
• Shipping charges (if any) are calculated at checkout

🌍 International Shipping

• We ship worldwide, except for restricted countries as per courier regulations.
• Courier Partners: DHL Express, FedEx, UPS, Aramex, and other premium services
• Estimated Delivery Time: 5–10 working days, subject to customs
• Charges are based on destination and product weight, visible at checkout

📦 Customs Duties & Import Taxes

• Import taxes, duties, or fees are governed by your country’s laws.
• These are payable by the customer and not included in the product price or shipping charge.
• We recommend checking with your local customs authority before placing an order.

🏠 Shipping Address & Delivery Responsibility

• Please ensure your address and contact details are accurate and complete.
• If a package is returned due to incorrect/incomplete address, the customer is responsible for reshipping costs.
• Once marked “delivered” by the courier, SATVIK is not liable for lost or stolen packages. Please contact your local courier service for assistance.

⏱️ Shipping Delays & Unforeseen Circumstances

We strive to ensure timely deliveries. However, delays may occur due to:

• Natural disasters, bad weather, lockdowns, strikes
• Customs processing (for international shipments)
• Peak season loads or courier disruptions

In such cases, we will inform you proactively via WhatsApp or email.

🔍 Tracking Your Order

Once dispatched, you will receive an email/WhatsApp with your tracking number. You can monitor your shipment status on the courier’s website.

🔄 Returns, Refunds & Exchanges

For details about returns or refunds, please refer to our separate [Return & Refund Policy] page.

🙏 Final Note

At SATVIK, each order is sacred — whether it’s a puja kit or a sankalp. We pack every parcel and prasad with purity and intention. Thank you for trusting us to deliver your devotion.

Thanks & Regards
Team SATVIK

Website: www.epujabysatvik

Legal Entity: Genieland Kreations Private Limited

Address: 811/50 Lekhu Nagar Tri Nagar Delhi-110035

In Case of any Consumer Complaints please Contact to Above Address or Write to email or whatsapp mentioned below.

Customer Care: Email: support@satvikstore.in, Whatsapp: +919861743000.